Your support queue empties itself.
Replixa reads your knowledge base, queries your account data, and closes Tier-1 and Tier-2 tickets without a human. Only the hard ones reach your team.
Three steps. Zero ticket backlog.
From ticket open to resolution — fully autonomous, no template matching, no deflection.
Reads your KB + account data
Replixa ingests your knowledge base — Notion, Confluence, Intercom Articles — and connects to your account API to pull live customer context.
Identifies intent + retrieves context
The ticket is classified by intent. Replixa fetches the relevant KB sections and the customer's live account data before composing a single word of response.
Executes action or resolves — escalates only when stuck
For supported action types, Replixa acts directly. For others, it composes an accurate, account-specific response. Edge cases get a full context summary before your team sees them.
What Replixa resolves on its own
Not ticket routing. Not FAQ deflection. Actual closed tickets.
Password & access resets
Verifies identity via account API, sends password reset link, confirms delivery. No human required.
Billing questions + refund initiation
Pulls invoice history from Stripe or Chargebee, answers billing questions, initiates refund workflows within policy.
Account status lookups
Checks plan, feature flags, usage, renewal date — and answers accurately from live data, not a template.
Plan upgrade / downgrade
Walks customers through available plans, explains the delta, and executes the change via your billing API if the customer confirms.
Integration troubleshooting (known errors)
Matches error codes and symptoms against your KB troubleshooting guides. Provides step-by-step resolution for documented issues.
SLA-at-risk triage routing
Identifies tickets approaching SLA breach. Flags them with full context for immediate human attention — no more missed SLAs from queue depth.
What resolution actually looks like
Not a chatbot loop. A complete resolution — start to close — in 52 seconds.
Works with your stack, not instead of it
Replixa lives inside the tools your team already uses.
Your agents see AI-resolved tickets right in their queue — they can review, override, or ignore. Replixa doesn't replace your helpdesk; it works inside it.
From teams that killed their backlog
"We went from 8-hour median first response to under 3 minutes on password resets. Replixa handles 88% of them. Our team finally has time to work on tickets that actually need thinking."
"Our support team was growing 2 people per quarter just to stay flat. After 60 days with Replixa, we stopped hiring. 91% of Tier-1 tickets are closed before a human sees them."
"The difference between Replixa and every chatbot we tried is resolution. The others deflect. Replixa actually answers — with the right account data — and closes the ticket. CSAT went up 14 points."
One number that shrinks your headcount math
At 10,000 resolved tickets per month, that's $0.08 per closed ticket. A support agent handling the same ticket costs $4–$8 fully loaded. The math closes fast — usually within the first month.
See all plansStart resolving in 48 hours.
Connect your helpdesk, point us at your KB, and Replixa starts resolving. No model training. No 6-week onboarding.