Replixa lives inside the tools your team already uses
No new interface for your agents to learn. Replixa connects to your existing helpdesk, reads from your KB, and acts through your business APIs — leaving your workflow unchanged.
Helpdesk platforms
Replixa connects bidirectionally. It reads incoming tickets and writes resolved responses back — your agents see closed tickets right in their existing queue.
Read tickets, post replies, update ticket status, assign tags. Full macro support. Resolution shows as agent activity.
Hooks into Inbox. Replixa resolves conversations and marks them closed. Works alongside your existing automation rules.
Webhook-triggered on new tickets. Replixa resolves and updates via Freshdesk API. Custom status labels supported.
Reads support tickets from HubSpot CRM. Pulls contact and company data for account-aware resolutions. Posts notes on close.
Case object integration. Reads case details, pulls contact and account data, posts resolution as case activity.
Shared inbox integration. Replixa drafts replies on Front conversations. Agents can review and send or let Replixa auto-send.
Knowledge base sources
Replixa reads your existing documentation — no reformatting, no re-export, no special tagging required. Sync runs on a configurable schedule or on-demand.
Connect a workspace or specific database. Replixa indexes pages and keeps them fresh. Syncs every 4 hours by default.
Space-level or page-level connection. Version history awareness — Replixa uses the current published version only.
Collection-level ingestion. Guru verification status respected — unverified cards are flagged and used with lower confidence weight.
Your published help center articles synced directly from Intercom. Same content that your customers read — Replixa uses it too.
Collection sync with category structure preserved. Replixa uses category context to improve retrieval relevance.
Point Replixa at any public or authenticated doc site. Crawl depth and frequency configurable. Ideal for hosted docs platforms.
Business system APIs
Replixa pulls live account data before composing every response. One-time OAuth or API key setup — then it queries autonomously within your defined scope.
Subscription status, invoice history, payment methods, refund initiation within policy. Read and write scopes configurable.
Subscription management, plan changes, invoice lookups, and credit note creation. Full Chargebee v2 API support.
Transaction status lookups, refund workflows, subscription queries. Vault data accessible for account verification.
Contact, account, and opportunity data. Replixa uses CRM data to personalize responses and route high-value accounts correctly.
Contact and company properties, deal stage, lifecycle stage. Account context used for resolution and escalation decisions.
Connect any internal API. Define endpoints, auth method, and what data Replixa is allowed to read or write. Typically takes under 2 hours to configure.
What's next
We ship new integrations weekly. Here's what's in the queue — follow the changelog for release dates.
Don't see yours? Most REST APIs connect in under 2 hours.
Send us your API docs and we'll configure the connector. No integration setup fees.
Get in touch