per resolved ticket

Pricing that scales with resolution, not with seats

No seat licenses. No per-agent fees. You pay for tickets Replixa actually closes — nothing more. Start with 200 free resolutions. No credit card.

Starter
Up to 2,000 resolved tickets / month
$299 per month, billed monthly $249/mo billed annually $0.18 per additional resolved ticket
  • Up to 2,000 resolved tickets/month
  • 2 helpdesk integrations
  • 2 KB sources
  • 1 business API connection
  • Email support
  • 90-day data retention

Best for teams handling 5,000–15,000 tickets/month where Tier-1 and Tier-2 make up roughly 40% of volume

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Most popular
Growth
Up to 10,000 resolved tickets / month
$799 per month, billed monthly $659/mo billed annually $0.10 per additional resolved ticket
  • Up to 10,000 resolved tickets/month
  • Unlimited helpdesk integrations
  • Unlimited KB sources
  • 5 business API connections
  • Priority support + Slack channel
  • Action audit log
  • Custom escalation rules
  • 90-day data retention (configurable)

For teams handling 20,000–50,000 tickets/month. ROI-positive vs. 1 FTE within first month.

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Scale
Unlimited resolved tickets
Custom Volume pricing — talk to us Volume pricing on resolved tickets
  • Unlimited resolved tickets
  • Dedicated onboarding engineer
  • Custom action types
  • SSO / SAML
  • Data Processing Agreement (GDPR)
  • Custom data retention
  • SLA guarantee
  • Quarterly business review

For support orgs with 100+ agents or complex API requirements

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Pricing questions

A ticket counts as resolved when Replixa closes it — either by sending a complete resolution response and marking it closed, or by executing an action (like a refund initiation) that fully addresses the customer's request. Tickets that Replixa escalates to a human are not billed. Drafts that are discarded are not billed. You only pay for tickets Replixa actually finishes.
Replixa keeps resolving — we don't stop at the limit. Overage tickets are billed at the per-ticket rate shown on your plan ($0.18/ticket on Starter, $0.10/ticket on Growth). You'll get an email notification when you reach 80% and 100% of your monthly limit. You can also upgrade plans at any time from the dashboard and pay only the prorated difference.
Yes. Every account starts with a 14-day free trial that includes 200 free resolutions — no credit card required. You'll see your real autonomous resolution rate on your actual tickets before you pay anything. After the trial, you choose a plan or the account pauses. No auto-charge surprises.
No — and this is important. Replixa runs inside your existing helpdesk, not instead of it. Your agents continue using the tools they know. Replixa-resolved tickets appear in the queue as closed with a resolution note, the same as an agent-closed ticket. You keep your helpdesk; you add Replixa to it.
Starter and Growth customers connect their helpdesk and KB through the Replixa dashboard — it's a guided setup that takes 30–60 minutes. You'll also set up at least one business API connection (usually Stripe or your CRM). Once connected, Replixa starts resolving immediately — no training period, no model fine-tuning. Scale customers get a dedicated onboarding engineer for a more complex setup.
Monthly plans have no contract — cancel anytime. Annual plans are paid upfront and are non-refundable after the first 30 days. Scale tier agreements vary based on volume and custom terms. We don't lock anyone into a contract during the trial or on monthly billing.

Start with 200 free resolutions.

No credit card. 14-day trial. See your autonomous resolution rate on real tickets before you pay anything.

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